Update client conversation status

POST

/businesses/{business_id}/clients/{client_id}/conversations/{conversation_id}/status

Updates the status of a client conversation (e.g., ACTIVE, RESOLVED). This endpoint:

Validates the conversation and client IDs

Updates the conversation status

Records the status change in conversation history

Updates relevant timestamps and metadata

Handles resolution details if the conversation is being closed
Supports various status transitions with appropriate validation.

Request

Authorization

API Key

Add parameter in header

X-API-KEY

Example:

X-API-KEY: ********************

API Key

Add parameter in header

Example:

cookie: ********************

Path Params

Query Params

Responses

🟢200OK

application/json

Returns a confirmation of the status update including:

The conversation ID that was updated

A success message confirming the status change
The response indicates whether the status update was successful.

Body

🟠422Parameter Error

Request Example

Shell

JavaScript

Java

Swift

curl --location --request POST 'https://dev.isaac.wellnessliving.com/omega/businesses//clients//conversations//status?status' \
--header 'X-API-KEY: <api-key>'

Response Example

200 - Example 1

{
    "conversation_id": 54321,
    "message": "Client successfully assigned to staff member"
}

Modified at 2025-07-07 07:04:14

Assign a client conversation to a staff member

Update read status of messages using filters