Process and record messages from any supported channel

Handles incoming messages from all supported communication channels (web_voice, telephony, webchat).

Channel Processing:

Validates and processes messages from any supported channel type

Maintains channel-specific message formatting and metadata

Supports both synchronous and asynchronous message handling

Client Management:

Identifies or creates clients based on channel user ID

Matches clients across channels using phone/email

Handles client merging and archival when duplicates are found

Conversation Handling:

Creates or retrieves existing conversations

Manages conversation status and metadata

Supports message threading and session tracking

Message Processing:

Records both user and system messages

Maintains message history and threading

Handles message status and delivery tracking

The endpoint ensures proper message routing, client identification, and conversation management
while maintaining data integrity across all supported channels.

curl --location --request POST 'https://dev.isaac.wellnessliving.com/omega/projects//messages/record' \ --header 'Content-Type: application/json' \ --header 'X-API-KEY;' \ --data-raw '{ "user_message": "Hello! I'\''m your virtual assistant. How can I help you today?", "user_id": "12345", "channel": "sms", "bot_message": "Hello! I'\''m your virtual assistant. How can I help you today?", "ripples_session_id": "67890", "user_details": { "user_profile": { "email": "john.doe@example.com", "first_name": "John", "full_name": "John Doe", "last_name": "Doe", "parent_universal_user_id": "12345", "phone_number": "+1234567890", "universal_user_id": "12345", "user_id_alias": "12345", "user_id_hash": "12345" } } }'

API Key

Add parameter in header

X-API-KEY

Example:

X-API-KEY: ********************

API Key

Add parameter in header

Example:

cookie: ********************

application/json

Returns a confirmation message indicating the message was successfully:

Validated against the request schema

Added to the processing queue
The response includes a success message with the queue status.

Body

Process and record messages from any supported channel

Request

Responses