Assign a client conversation to a staff member

POST

/businesses/{business_id}/clients/{client_id}/conversations/{conversation_id}/assignment

Assigns a specific client conversation to a staff member for handling. This endpoint:

Validates the client and conversation IDs

Verifies staff member availability

Updates conversation ownership

Records the assignment in the conversation history

Notifies relevant parties of the assignment
Useful for managing workload distribution and ensuring proper client support.

Request

Authorization

API Key

Add parameter in header

X-API-KEY

Example:

X-API-KEY: ********************

API Key

Add parameter in header

Example:

cookie: ********************

Path Params

Query Params

Responses

🟢200OK

application/json

Returns a confirmation of the assignment including:

The conversation ID that was assigned

A success message confirming the assignment
The response indicates whether the assignment was successful.

Body

🟠422Parameter Error

Request Example

Shell

JavaScript

Java

Swift

curl --location --request POST 'https://dev.isaac.wellnessliving.com/omega/businesses//clients//conversations//assignment?assigned_to' \
--header 'X-API-KEY: <api-key>'

Response Example

200 - Example 1

{
    "conversation_id": 54321,
    "message": "Client successfully assigned to staff member"
}

Modified at 2025-07-07 07:04:14

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